Support
Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.
Overview
RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.
We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.
Types of Support
Your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on compliance requirements, hazard awareness, chemical handling, Dangerous Goods storage and segregation, PPE, spill response, disposal, environmental considerations and more.
Our technical experts are located in Australia and available during support hours to answer your platform-specific questions. We focus on delivering high standards of support and response times.
FAQs
The manufacturer or distributor of a hazardous chemical must prepare a Safety Data Sheet for any hazardous chemical to be supplied to a workplace. A substance is considered hazardous if it meets one of the following criteria:
- Has been classified as a hazardous substance by the manufacturer or importer in accordance with regional requirements.
- Is classified as hazardous according to the criteria of the Globally Harmonised System of Classification and Labelling of Chemicals (GHS).
Only SDSs prepared according to the GHS will be accepted in many jurisdictions and regions.
Yes. A notification of an update to an SDS or a significant product classification change will be displayed on your ChemAlert homescreen. You can also receive a notification email of any changes.
You can modify your Interest Profile rules for notifications through the User Preferences page or via the Stock Location Properties page.
Yes, it is automatically added – unless you request otherwise – meaning your clients with ChemAlert access can immediately see it.
The ChemAlert Colour Rating system provides you with a visual indication of the hazard level a chemical represents for normal use.
- Green rated chemicals pose a Low level of hazard for normal use
- Amber rated chemicals pose a Moderate level of hazard for normal use
- Red rated chemicals pose a High level of hazard for normal use.
In ChemAlert, click on the Colour Rating to display a detailed Colour Rating Guide.
The first aid information displayed on the majority of ChemAlert Research Reports is taken from the “Standard Statements” guide, Part 1 of Appendix E of the SUSMP. Click here to view the latest Poison Standard.
Certain chemicals require specific first aid advice. The toxicological properties, health effects and subsequent first aid treatment of these chemicals are researched using scientific, peer reviewed sources such as:
- RTECS – Registry of Toxic Effects of Chemical Substances, compiled by the National Institute for Occupational Safety and Health of the U.S. Department of Health and Human Services;
- HSDB – Hazardous Substances Data Bank, compiled by the National Library of Medicine, an agency of the U.S. Department of Health and Human Services. Reprotox – information system developed by the Reproductive Toxicology Center for Clinicians, Scientists and Government Agencies;
- Reprotox – information system developed by the Reproductive Toxicology Center for Clinicians, Scientists and Government Agencies;
- Martindale – The Complete Drug Reference – Monographs, prepared by the editorial staff of the Royal Pharmaceutical Society of Great Britain.
An example of a chemical which requires specific first aid instructions is hydrofluoric acid. Due to the nature of this chemical, there are very specific first aid instructions which must be adhered to in the event of an accident.
Your organisation’s ChemAlert administrator can assist with resetting the password. For SaaS proxy login, the ChemAlert Support team can assist with providing or resetting the credentials.
SDSs are assessed independently by our team of Scientists. Each product is evaluated against parameters such as chemical ingredients, product form, potential routes of exposure, toxicity and chemical properties in order to assign an appropriate colour rating to the ChemAlert report.
The following criteria is considered when identifying the colour ratings:
- Chemical ingredients
- Product form (ie. solid, liquid, or gas)
- Product use and nature of application (ie. paint, spray, brush or roller applied)
- Potential route of exposure (ie. eye, respiratory, skin absorption, ingestion)
- Inherent toxicity of chemical ingredients (ie. physiological effects – acute and chronic, carcinogenicity, mutagenicity, teratogenicity, reproductive effects – Additive and Synergistic effects are also taking into account)
- Irritancy and corrosive nature (ie. mild irritation versus corrosive damage, reversible or irreversible)
- Dose – Response (ie. concentration required to cause a toxic response – LD50; LCLo; TC50; TCLo, etc)
- Exposure Standard (ie. Time Weighted Average – TLV; STEL; IDLH)
- Chemical reactivity (ie. spontaneously explosive, radioactive, etc)
- Flammability (ie. flammable, non-flammable, combustible)
- Legislative requirements and Storage and transport requirements (ie. Poison Schedule classification, Dangerous Goods classification, Hazardous Substances classification).
A scale is adopted for each of these criteria. The information is then considered as to the level of hazard the product presents with handling.
As part of your ChemAlert subscription you receive a defined number of free new Research Report additions per year. To check how many of free additions you have left and any fees thereafter applicable, please contact your Account Manager, ChemAlert Support or phone +61 (0)8 9322 1711.
Raise a Ticket
Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.