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About

Who We Serve

By Industry

Aerospace and Defence

What We Do

ChemAlert

Chemical Management Software

SDS Authoring & Software

GHS Compliant Labelling

Chemical Safety Audits

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First Priority

Risk Management Software

Overview

Features

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Critical Insight

Cyber Threat Software

Resources

A valuable source for your continued learning, latest updates and cross-industry thinking.

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Support

Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.

Overview

RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.

We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.

Types of Support

Scientific Support

Your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on compliance requirements, hazard awareness, chemical handling, Dangerous Goods storage and segregation, PPE, spill response, disposal, environmental considerations and more.

Technical Support

Our technical experts are located in Australia and available during support hours to answer your platform-specific questions. We focus on delivering high standards of support and response times.

To request assistance, please raise a ticket.

FAQs

What does Obsolete and Discontinued mean?

Product Obsolete: This means that the product is no longer manufactured, supplied, or distributed. For any product remaining on site, it is then acceptable to use the latest available SDS. If the product is brought back into circulation by the manufacturer, RMT will review the product's status on ChemAlert.

SDS Discontinued: This means the product is no longer classified as hazardous and the manufacturer is no longer supporting an SDS for the product.

Discontinued: This means that RMT is not currently maintaining the SDS, typically because despite repeated requests, we are unable to source an updated SDS for the product. An Alert will exist for the product outlining the reason(s) why it has been discontinued.

What environments does ChemAlert support?

ChemAlert SaaS is supported based on web browser type rather than specific client operating environment.

Web browsers:

Chrome
Firefox
Safari
Microsoft Edge

Do I have to disclose all ingredients on my SDS?

Some jurisdictions, like the USA do not require all hazardous ingredients to be specified for the purpose of commercial-in-confidence trade secrets. Others, like Australia, require all hazardous ingredients to be listed and include ingredients that have an exposure standard with a concentration above 1%. To protect formulas, manufacturers are permitted to specify concentration ranges instead of exact percentages. However, it is best practice to be as precise as possible.

What is ChemAlert Scientific Support?

During Scientific Support Hours your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on hazard awareness, chemical handling, PPE, storage, spill response, disposal, environmental considerations, etc.

We also provide clients with expert advice in areas such as:

Achieving compliance with relevant legislation;
How the GHS affects SDS, chemical labelling and reporting requirements in your workplace;
Dangerous Goods Segregation, signage and placarding requirements;
Storage, handling and biological monitoring.

What do the ChemAlert Colour Ratings mean?

The ChemAlert Colour Rating system provides you with a visual indication of the hazard level a chemical represents for normal use.

Green rated chemicals pose a Low level of hazard for normal use
Amber rated chemicals pose a Moderate level of hazard for normal use
Red rated chemicals pose a High level of hazard for normal use.

In ChemAlert, click on the Colour Rating to display a detailed Colour Rating Guide.

Does my RMT-authored SDS get automatically added to the ChemAlert Library?

Yes, it is automatically added – unless you request otherwise – meaning your clients with ChemAlert access can immediately see it.

What makes an SDS compliant?

The manufacturer or distributor of a hazardous chemical must prepare a Safety Data Sheet for any hazardous chemical to be supplied to a workplace. A substance is considered hazardous if it meets one of the following criteria:

Has been classified as a hazardous substance by the manufacturer or importer in accordance with regional requirements.
Is classified as hazardous according to the criteria of the Globally Harmonised System of Classification and Labelling of Chemicals (GHS).

Only SDSs prepared according to the GHS will be accepted in many jurisdictions and regions.

How do I batch print SDS reports for my site?

Refer to detailed instructions available in ChemAlert Help > ChemAlert Admin > ChemAlert Batch Reports.

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Raise a Ticket

Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.