
Support
Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.
Overview
RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.
We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.
Types of Support
Your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on compliance requirements, hazard awareness, chemical handling, Dangerous Goods storage and segregation, PPE, spill response, disposal, environmental considerations and more.
Our technical experts are located in Australia and available during support hours to answer your platform-specific questions. We focus on delivering high standards of support and response times.
FAQs
RMT develop and support ChemAlert and First Priority which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres in Australia, engineered and constructed to the highest global standards.
We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.
When adding items to the Stock Register, the ChemAlert system automatically allocates a unique stock number. If you have a stock number you would prefer to use, you can choose to use this number when adding to the product, or by changing the details of the product through the Stock Register Item Properties screen.
In the Stock Register:
- Click on the product to open the Stock Register Item Properties screen
- Replace the Stock Number allocated with your site-specific stock or part number
- Click OK to save the change and return to the Stock Register Products window
- The change is saved immediately and shown in the Stock list.
Your organisation’s ChemAlert administrator can assist with resetting the password. For SaaS proxy login, the ChemAlert Support team can assist with providing or resetting the credentials.
There are many SDSs from different countries. If a chemical is non-hazardous, an SDS is often not mandatory and so the importer may choose to use the international SDS to communicate additional information to the end user.
ChemAlert provides a global service and contains many local and international SDS. You can exclude SDSs from jurisdictions not relevant to you through Business Unit Preferences. Contact the ChemAlert Support team or phone +61 (0)8 9322 1711.
Trained in-house IT experts to support the application. 24/7/365 monitoring to maximise uptime. We perform the release installs and upgrades. We take on server hardware purchases, upgrades and maintenance. We ensure database and application maintenance is proactive. We focus on your security. We plan and test for disaster recovery and failover and we are on-hand during Technical Support Hours if you have a question or an issue.
To add a new chemical product to the ChemAlert Library, simply email the manufacturer's SDS through to ChemAlert Support. You will receive an automated email with a ticket number to quote if you have any queries regarding the request. Alternatively, you can submit the SDS via ChemAlert's Request module. For more information on how to do this, please contact our Support team on +61 (0)8 9322 1711. Many organisations have internal procedures in place for the approval of new chemicals. Check internally with a supervisor or health and safety team to ensure you comply with your organisational processes.
Not all manufacturers have the resources or expertise available to issue comprehensive, legislatively compliant SDS for the products they manufacture. ChemAlert Research Reports are independently researched documents which provide additional information for products used on site, ensuring that maximum knowledge is available throughout the workplace when working with potentially hazardous or dangerous chemicals.
ChemAlert Research Reports detail information which may not be available on the manufacturer's SDS such as:
- Toxicological effects resulting from acute and/or chronic exposure to the product
- Toxicity data for the individual ingredients in the product
- Environmental impacts of the product to land, marine life and the atmosphere
- Exposure standards for ingredients in the product, in line with Workplace exposure standards for airborne contaminants.
ChemAlert Research Reports also include a unique colour rating system and images of Personal Protective Equipment (PPE). These features ensure that simple and effective awareness of risks associated with a chemical product can be easily identified by all staff.
ChemAlert Research Reports are available in three standard formats:
- Summary Report: provides a brief overview of the product covering health hazards, first aid, precautions and PPE
- Extended Summary Report: Is a customisable (Business Unit Preferences) report that by default provides information such as synonyms, ingredients, health hazards, precautions, PPE, first aid, safe handling, emergency procedures, safe handling, and physical and chemical properties of the product
- Full Report: provides information for the product in accordance with the format outlined in the Code of Practice: Preparation of safety data sheets for hazardous chemicals.
When used in conjunction with the manufacturer's SDS, ChemAlert Research Reports are an excellent tool in helping to ensure that workplace risks are minimised.
To minimise the inaccuracy of manufacturer's SDSs, RMT undertakes a rigorous process of validation against recognised national and international reference sources.
Each and every SDS is reviewed by a qualified RMT Scientific Services Advisor prior to inclusion in the ChemAlert Library.
Raise a Ticket
Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.