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About

Who We Serve

By Industry

Aerospace and Defence

What We Do

ChemAlert

Chemical Management Software

SDS Authoring & Software

GHS Compliant Labelling

Chemical Safety Audits

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First Priority

Risk Management Software

Overview

Features

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Critical Insight

Cyber Threat Software

Resources

A valuable source for your continued learning, latest updates and cross-industry thinking.

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Support

Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.

Overview

RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.

We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.

Types of Support

Scientific Support

Your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on compliance requirements, hazard awareness, chemical handling, Dangerous Goods storage and segregation, PPE, spill response, disposal, environmental considerations and more.

Technical Support

Our technical experts are located in Australia and available during support hours to answer your platform-specific questions. We focus on delivering high standards of support and response times.

To request assistance, please raise a ticket.

FAQs

Why should I include my SDS in the ChemAlert Library?

There are multiple good reasons why you should actively seek to include your own SDSs in the ChemAlert Library:

Each SDS added to the library is verified by our in-house team of scientists. Any areas of concern are communicated back to you so you can improve your SDS.
ChemAlert services the largest clients in all industry sectors. All of these clients require your SDS to be present in the Library before you can supply to them.
Having your SDS present serves as a marketing opportunity when clients search for products.

What do the ChemAlert Colour Ratings mean?

The ChemAlert Colour Rating system provides you with a visual indication of the hazard level a chemical represents for normal use.

Green rated chemicals pose a Low level of hazard for normal use
Amber rated chemicals pose a Moderate level of hazard for normal use
Red rated chemicals pose a High level of hazard for normal use.

In ChemAlert, click on the Colour Rating to display a detailed Colour Rating Guide.

How can I create a new SDS?

RMT writes new SDSs for chemical manufacturers around the world. An RMT authored SDS is written to the highest standard and complies with the relevant legislative standards.

If you are interested in using our SDS Authoring Service, please call us on +61 (0)8 9322 1711 or contact us.

How do I add a product to ChemAlert?

To add a new chemical product to the ChemAlert Library, simply email the manufacturer's SDS through to ChemAlert Support. You will receive an automated email with a ticket number to quote if you have any queries regarding the request. Alternatively, you can submit the SDS via ChemAlert's Request module. For more information on how to do this, please contact our Support team on +61 (0)8 9322 1711. Many organisations have internal procedures in place for the approval of new chemicals. Check internally with a supervisor or health and safety team to ensure you comply with your organisational processes.

What is the scope of SaaS services?

Trained in-house IT experts to support the application. 24/7/365 monitoring to maximise uptime. We perform the release installs and upgrades. We take on server hardware purchases, upgrades and maintenance. We ensure database and application maintenance is proactive. We focus on your security. We plan and test for disaster recovery and failover and we are on-hand during Technical Support Hours if you have a question or an issue.

Why am I getting a 403 Forbidden Error message?

The Error 403 is displayed when your access is forbidden to ChemAlert. ChemAlert is secured on the internet using an external IP address and/or username and password.

403 error messages are commonly displayed when your external IP address(es) have changed or have not been added to your Managed Access List.

Common Resolutions Options:

Check that your internet is working (http://ismyinternetworking.com/);
Contact your local IT team or your company’s ChemAlert business owner to confirm you are allowed to view ChemAlert from your location.
If you believe you have received this message in error please contact ChemAlert Support.

Do I need to add SDSs for things like toner or fly spray?

Consumer products are those packed for and used by household or office consumers, in the same quantity as would be expected to be used in a household or for office work. Under most jurisdictions, consumer products are exempt from requiring an SDS or to be listed on a Hazardous Chemicals Register.

How do I setup user access?

ChemAlert access is maintained by Site Administrators in your company. Instructions are available in ChemAlert Help > ChemAlert Admin > Adding New Users to ChemAlert and ChemAlert Groups.

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Raise a Ticket

Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.