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About

Who We Serve

By Industry

Aerospace and Defence

What We Do

ChemAlert

Chemical Management Software

SDS Authoring & Software

GHS Compliant Labelling

Chemical Safety Audits

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First Priority

Risk Management Software

Overview

Features

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Critical Insight

Cyber Threat Software

Resources

A valuable source for your continued learning, latest updates and cross-industry thinking.

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Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.

Overview

RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.

We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.

Types of Support

Scientific Support

Your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on compliance requirements, hazard awareness, chemical handling, Dangerous Goods storage and segregation, PPE, spill response, disposal, environmental considerations and more.

Technical Support

Our technical experts are located in Australia and available during support hours to answer your platform-specific questions. We focus on delivering high standards of support and response times.

To request assistance, please raise a ticket.

FAQs

What is the validation process of Manufacturer SDSs?

To minimise the inaccuracy of manufacturer's SDSs, RMT undertakes a rigorous process of validation against recognised national and international reference sources.

Each and every SDS is reviewed by a qualified RMT Scientific Services Advisor prior to inclusion in the ChemAlert Library.

Why are there international and local SDSs in ChemAlert?

There are many SDSs from different countries. If a chemical is non-hazardous, an SDS is often not mandatory and so the importer may choose to use the international SDS to communicate additional information to the end user.

ChemAlert provides a global service and contains many local and international SDS. You can exclude SDSs from jurisdictions not relevant to you through Business Unit Preferences. Contact the ChemAlert Support team or phone +61 (0)8 9322 1711.

Do I have to provide my SDS to a third-party service?

No. You are not required to provide your SDS to anyone other than your customers upon request. We provide the information to anyone who asks as a marketing benefit and as a way to reduce your client's total cost of ownership for acquiring and maintaining the product/s you are providing.

Do I need to use the SDS from my supplier?

You are required to have the SDS for the specific product you use. The supplier details on the SDS should match the supplier details on the label of the product.

A ChemAlert report does not replace an SDS, it is an independent verification which is vital given the known error rate of SDS content:

Instant visual indicators such as colour ratings, PPE icons, pictograms and DG diamonds
Standardised formatting
Translations into other languages
Customisability to include sections that are important to you
Additional product research by a team of qualified Scientists.

Will ChemAlert tell me when an SDS is updated?

Yes. A notification of an update to an SDS or a significant product classification change will be displayed on your ChemAlert homescreen. You can also receive a notification email of any changes.

You can modify your Interest Profile rules for notifications through the User Preferences page or via the Stock Location Properties page.

How do I setup user access?

ChemAlert access is maintained by Site Administrators in your company. Instructions are available in ChemAlert Help > ChemAlert Admin > Adding New Users to ChemAlert and ChemAlert Groups.

If I get RMT to author an SDS on my behalf, do I have to disclose all ingredients?

Yes, in order to prepare a regulatory-compliant SDS we need to know the exact formulation (as much as possible). We will sign a non-disclosure agreement if required, and can advise what ingredients do not need to be disclosed on the SDS and/or ideal ingredient ranges to ensure the most appropriate classifications are displayed.

How do I batch print SDS reports for my site?

Refer to detailed instructions available in ChemAlert Help > ChemAlert Admin > ChemAlert Batch Reports.

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Raise a Ticket

Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.