Support

Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.

Overview

RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.

We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.

Types of Support

Scientific Support
Technical Support

FAQs

Where is the RMT SaaS?
Do I need to add SDSs for things like toner or fly spray?
Why am I getting a 403 Forbidden Error message?
Do I have to provide my SDS to a third-party service?
How do I add site-specific stock or part numbers to products in ChemAlert?
What is ChemAlert Scientific Support?
Why can't I download batch reports?
What is the validation process of Manufacturer SDSs?
View All  →

Raise a Ticket

Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.

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