Support
Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.
Overview
RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.
We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.
Types of Support
Your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on compliance requirements, hazard awareness, chemical handling, Dangerous Goods storage and segregation, PPE, spill response, disposal, environmental considerations and more.
Our technical experts are located in Australia and available during support hours to answer your platform-specific questions. We focus on delivering high standards of support and response times.
FAQs
RMT develop and support ChemAlert and First Priority which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres in Australia, engineered and constructed to the highest global standards.
We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.
Consumer products are those packed for and used by household or office consumers, in the same quantity as would be expected to be used in a household or for office work. Under most jurisdictions, consumer products are exempt from requiring an SDS or to be listed on a Hazardous Chemicals Register.
The Error 403 is displayed when your access is forbidden to ChemAlert. ChemAlert is secured on the internet using an external IP address and/or username and password.
403 error messages are commonly displayed when your external IP address(es) have changed or have not been added to your Managed Access List.
Common Resolutions Options:
- Check that your internet is working (http://ismyinternetworking.com/);
- Contact your local IT team or your company’s ChemAlert business owner to confirm you are allowed to view ChemAlert from your location.
- If you believe you have received this message in error please contact ChemAlert Support.
No. You are not required to provide your SDS to anyone other than your customers upon request. We provide the information to anyone who asks as a marketing benefit and as a way to reduce your client's total cost of ownership for acquiring and maintaining the product/s you are providing.
When adding items to the Stock Register, the ChemAlert system automatically allocates a unique stock number. If you have a stock number you would prefer to use, you can choose to use this number when adding to the product, or by changing the details of the product through the Stock Register Item Properties screen.
In the Stock Register:
- Click on the product to open the Stock Register Item Properties screen
- Replace the Stock Number allocated with your site-specific stock or part number
- Click OK to save the change and return to the Stock Register Products window
- The change is saved immediately and shown in the Stock list.
During Scientific Support Hours your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on hazard awareness, chemical handling, PPE, storage, spill response, disposal, environmental considerations, etc.
We also provide clients with expert advice in areas such as:
- Achieving compliance with relevant legislation;
- How the GHS affects SDS, chemical labelling and reporting requirements in your workplace;
- Dangerous Goods Segregation, signage and placarding requirements;
- Storage, handling and biological monitoring.
The files are likely being blocked by the web browser and the web browser may need to be configured to allow the multiple downloads.
To minimise the inaccuracy of manufacturer's SDSs, RMT undertakes a rigorous process of validation against recognised national and international reference sources.
Each and every SDS is reviewed by a qualified RMT Scientific Services Advisor prior to inclusion in the ChemAlert Library.
Raise a Ticket
Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.