
Support
Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.
Overview
RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.
We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.
Types of Support
Your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on compliance requirements, hazard awareness, chemical handling, Dangerous Goods storage and segregation, PPE, spill response, disposal, environmental considerations and more.
Our technical experts are located in Australia and available during support hours to answer your platform-specific questions. We focus on delivering high standards of support and response times.
FAQs
Refer to detailed instructions available in ChemAlert Help > ChemAlert Stock > ChemAlert Stock Reports.
To minimise the inaccuracy of manufacturer's SDSs, RMT undertakes a rigorous process of validation against recognised national and international reference sources.
Each and every SDS is reviewed by a qualified RMT Scientific Services Advisor prior to inclusion in the ChemAlert Library.
The Error 403 is displayed when your access is forbidden to ChemAlert. ChemAlert is secured on the internet using an external IP address and/or username and password.
403 error messages are commonly displayed when your external IP address(es) have changed or have not been added to your Managed Access List.
Common Resolutions Options:
- Check that your internet is working (http://ismyinternetworking.com/);
- Contact your local IT team or your company’s ChemAlert business owner to confirm you are allowed to view ChemAlert from your location.
- If you believe you have received this message in error please contact ChemAlert Support.
Yes. A notification of an update to an SDS or a significant product classification change will be displayed on your ChemAlert homescreen. You can also receive a notification email of any changes.
You can modify your Interest Profile rules for notifications through the User Preferences page or via the Stock Location Properties page.
ChemAlert access is maintained by Site Administrators in your company. Instructions are available in ChemAlert Help > ChemAlert Admin > Adding New Users to ChemAlert and ChemAlert Groups.
The ChemAlert Colour Rating system provides you with a visual indication of the hazard level a chemical represents for normal use.
- Green rated chemicals pose a Low level of hazard for normal use
- Amber rated chemicals pose a Moderate level of hazard for normal use
- Red rated chemicals pose a High level of hazard for normal use.
In ChemAlert, click on the Colour Rating to display a detailed Colour Rating Guide.
You are required to have the SDS for the specific product you use. The supplier details on the SDS should match the supplier details on the label of the product.
A ChemAlert report does not replace an SDS, it is an independent verification which is vital given the known error rate of SDS content:
- Instant visual indicators such as colour ratings, PPE icons, pictograms and DG diamonds
- Standardised formatting
- Translations into other languages
- Customisability to include sections that are important to you
- Additional product research by a team of qualified Scientists.
The files are likely being blocked by the web browser and the web browser may need to be configured to allow the multiple downloads.
Raise a Ticket
Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.