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Support
Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.
Overview
RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.
We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.
Types of Support
Your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on compliance requirements, hazard awareness, chemical handling, Dangerous Goods storage and segregation, PPE, spill response, disposal, environmental considerations and more.
Our technical experts are located in Australia and available during support hours to answer your platform-specific questions. We focus on delivering high standards of support and response times.
FAQs
The files are likely being blocked by the web browser and the web browser may need to be configured to allow the multiple downloads.
Refer to detailed instructions available in ChemAlert Help > ChemAlert Stock > ChemAlert Stock Reports.
The Error 403 is displayed when your access is forbidden to ChemAlert. ChemAlert is secured on the internet using an external IP address and/or username and password.
403 error messages are commonly displayed when your external IP address(es) have changed or have not been added to your Managed Access List.
Common Resolutions Options:
- Check that your internet is working (http://ismyinternetworking.com/);
- Contact your local IT team or your company’s ChemAlert business owner to confirm you are allowed to view ChemAlert from your location.
- If you believe you have received this message in error please contact ChemAlert Support.
As part of your ChemAlert subscription you receive a defined number of free new Research Report additions per year. To check how many of free additions you have left and any fees thereafter applicable, please contact your Account Manager, ChemAlert Support or phone +61 (0)8 9322 1711.
Refer to detailed instructions available in ChemAlert Help > ChemAlert Admin > ChemAlert Batch Reports.
Trained in-house IT experts to support the application. 24/7/365 monitoring to maximise uptime. We perform the release installs and upgrades. We take on server hardware purchases, upgrades and maintenance. We ensure database and application maintenance is proactive. We focus on your security. We plan and test for disaster recovery and failover and we are on-hand during Technical Support Hours if you have a question or an issue.
There are multiple good reasons why you should actively seek to include your own SDSs in the ChemAlert Library:
- Each SDS added to the library is verified by our in-house team of scientists. Any areas of concern are communicated back to you so you can improve your SDS.
- ChemAlert services the largest clients in all industry sectors. All of these clients require your SDS to be present in the Library before you can supply to them.
- Having your SDS present serves as a marketing opportunity when clients search for products.
RMT writes new SDSs for chemical manufacturers around the world. An RMT authored SDS is written to the highest standard and complies with the relevant legislative standards.
If you are interested in using our SDS Authoring Service, please call us on +61 (0)8 9322 1711 or contact us.
Raise a Ticket
Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.