Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.


RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.

We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.

Types of Support

Scientific Support
Technical Support


What is a Product Alert?
Do I have to provide my SDS to a third-party service?
How can I create a new SDS?
Why are there international and local SDSs in ChemAlert?
Why can't I download batch reports?
Why am I getting a 403 Forbidden Error message?
What is ChemAlert Scientific Support?
What is a ChemAlert Research Report?
View All  →

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