Support

Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.

Overview

RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.

We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.

Types of Support

Scientific Support
Technical Support

FAQs

How do I print a report on all chemicals for my site location?
What if I've forgotten my username and password?
Why are there international and local SDSs in ChemAlert?
Where is the RMT SaaS?
Why should I include my SDS in the ChemAlert Library?
How is first aid information allocated to ChemAlert reports?
What is the validation process of Manufacturer SDSs?
What is the scope of SaaS services?
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Raise a Ticket

Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.

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